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New Customers
(727) 902-9621
Renter's Manual.
Welcome to our online Renter's Manual. This is the same manual we give to new customers with their first delivery and should answer most of your questions concerning our service, but we encourage you to call us if you need clarification or think of something we have not covered. If you reach our voice mail because of after hours, please feel free to leave a voice mail message and someone will get back to you as soon as possible.
DIAPER PICK UP & DELIVERY
Each week we will deliver your clean diapers in a water proof laundry bag which you should use to line the inside of your diaper pail. If you choose to use a different liner, please make sure it is clearly labeled with your last name so we know who the diapers came from and to ensure that your diaper count stays accurate. On your specified delivery days, please leave the bag of used diapers out on your porch or other pre-designated area. If you have a particular area for pick up please notify our office or your driver so that we can log this on to our route schedule.
IF YOU HAVE MISSED YOUR PICK UP
If you have forgotten to set your used diapers out or missed the pick up, you have two options. Usually customers hold onto them until the next pick up date. You will not be double charged for the week. You still will be charged for that week unless you notify us first. You may also pay a Special Delivery/Pick-Up Charge for us to come back out and get them.
DIAPER COUNT
On your first delivery we will bring you the number of diapers which you have signed up. On the second delivery we will place you into a rotation system, which means that the number of used diapers you turn in on a delivery will be returned to you the same delivery. Our goal is to maintain you at the number of diapers you have decided to order. As a result of this rotation system, we probably will not always deliver you the full amount you ordered but instead we will deliver the number you returned soiled the prior delivery, up to the maximum of your weekly diaper order. We assume that if you do not return all of your diapers soiled that you will still have clean diapers at home to supplement your next weeks delivery. If you are finding that you are running short of diapers, you may wish to increase your weekly rental number. We will give you a Customer slip, you will write on that how many diapers you are giving us, along with any questions or commits you many have. Clean Diapers should only be turned in after you have spoken to us on the phone about a vacation, a size change, or a number drop. Please do not turn in your clean diapers unless you have spoken to the office because this will always throw your number and count off.
DIAPER SIZES
Daddys Diaper Duty Service is proud to offer its customers a large range of diaper sizes to fit your growing baby. Within all sizes there will be variations in size due to the nature of the cotton diaper shrinking during the hot wash process. We are constantly adding in brand new diapers and sorting out ones that are too shrunken, or that are not up to our high standards of quality. You will sometimes see up to a 2 inch difference in the same size category. Just give us a call if you notice the diapers getting too short or too snug, or if you are noticing rapid soak through (which would indicate needing a thicker absorbency). You should also keep in mind you will need to change your diaper cover on a regular basis as your child grows. You will experience fewer leaks and a happier baby when you have the proper sizes!
DEODORIZERS
Deodorizer disks are given to you automatically every 4th week. The deodorizers we use are non-toxic and made with a food grade citrus oil for your peace of mind. For scent sensitive Mothers and Babies, just give us a call and we will make sure you do not receive them. The disc is strong enough to last for 6 weeks, but extra deodorizers are available as well.
PRE-BIRTH DELIVERY
Normally we try to get a pre-birth delivery into your home about one week prior to your due date. That is when your first payment is due. Payment is due when we drop off diapers.The normal weekly rental charges do not start until after you bring the baby home.
HOLIDAY SERVICE
Babies don't stop, and neither do we! We will send you notice of any revised delivery schedule 1 to 2 weeks prior to any major holiday so you can be sure to get your diapers out for pick up. We can happily accommodate any special arrangements you may need to make on these special days such as different pick-up/drop-off locations.
MOVING
It is very important to call us PRIOR to moving, especially if you are going to be relocating out of our service area. We will ask for a forwarding address and/or telephone number to contact you regarding any refunds or amounts due after the termination of service. If you are moving within our service area this could result in a day of service change, and for this reason we need ample time to make the changes so that your service is not interrupted.
HOW TO HANDLE YOUR DIAPERS
It is not necessary to rinse or soak any of our cotton diapers. If you have an older baby, you shake off any loose stool into your toilet, and then drop the diaper into the hamper provided with your service. Because we have taken great care and time to develop a wash formula that will clean while causing a minimum of damage to the diapers, we ask that you NEVER wash our diapers at home. Home laundering frequently results in discoloration, permanent staining, chlorine damage, etc., and you will be charged for the damages. Also, we ask that you do not use Regular Formula Desitin due to the amounts of cod liver oil and zinc oxide used. This particular formula permanently stains and damages the diapers. You can use any other kind of baby ointment, including other products in the Desitin line such as "Desitin Light" or "Desitin Creamy". A & D ointment is fine to use as well. The only ointment we ask you do not use is Regular or Original Formula Desitin.
Please note that any diapers or diaper covers damaged during your rental time, or damaged and unaccounted for when your service is discontinued will be charged to you at a rate of $4.00 each for the prefolds
ENDING SERVICE
If you cancel during a month that is prepaid we do not refund in the middle of a month. It is wise to wait until the month is up, since we will not refund your money for that month. We do not have a contract except that you pay every four week in advanced. If you want to end service make sure you contact us and let us know. After notifying us, it is your responsibility to keep track of your ending date and round up all diapers and diaper covers, put them into the diaper liners and set them outside for final pickup. At that time, the final diaper count audit is done and you will be contacted by mail regarding any charges due. Remember, there is a four dollar ($4) per diaper fine for any damaged or unreturned diapers, and it can add up fast!
GIFT ORDERS
We do not refund any gift certificates. They hold no cash value. When your gift order period ends, service will automatically continue to avoid interruptions. You will receive a bill for your upcoming period of service (we bill in advance) at least one (1) week prior to the end of your gift time so that you can give us the required amount of time to stop if you chose to do so. Responsibility for any additional weeks is your responsibility and charges will be accrued regardless of usage until you contact us with any changes. Please see the section on ENDING SERVICE for more information.
THANK YOU
Daddys Diaper Duty would like to thank you for using our service. Your patronage is very important to us, as is your input. If you have any suggestions which you feel could make our service even better, we hope that you will let us know. We want all of you to feel like you are an important part of this business, now and in the future.
Daddys Diaper Duty
Clearwater,Fl.
(727) 902-9621
Welcome to our online Renter's Manual. This is the same manual we give to new customers with their first delivery and should answer most of your questions concerning our service, but we encourage you to call us if you need clarification or think of something we have not covered. If you reach our voice mail because of after hours, please feel free to leave a voice mail message and someone will get back to you as soon as possible.
DIAPER PICK UP & DELIVERY
Each week we will deliver your clean diapers in a water proof laundry bag which you should use to line the inside of your diaper pail. If you choose to use a different liner, please make sure it is clearly labeled with your last name so we know who the diapers came from and to ensure that your diaper count stays accurate. On your specified delivery days, please leave the bag of used diapers out on your porch or other pre-designated area. If you have a particular area for pick up please notify our office or your driver so that we can log this on to our route schedule.
IF YOU HAVE MISSED YOUR PICK UP
If you have forgotten to set your used diapers out or missed the pick up, you have two options. Usually customers hold onto them until the next pick up date. You will not be double charged for the week. You still will be charged for that week unless you notify us first. You may also pay a Special Delivery/Pick-Up Charge for us to come back out and get them.
DIAPER COUNT
On your first delivery we will bring you the number of diapers which you have signed up. On the second delivery we will place you into a rotation system, which means that the number of used diapers you turn in on a delivery will be returned to you the same delivery. Our goal is to maintain you at the number of diapers you have decided to order. As a result of this rotation system, we probably will not always deliver you the full amount you ordered but instead we will deliver the number you returned soiled the prior delivery, up to the maximum of your weekly diaper order. We assume that if you do not return all of your diapers soiled that you will still have clean diapers at home to supplement your next weeks delivery. If you are finding that you are running short of diapers, you may wish to increase your weekly rental number. We will give you a Customer slip, you will write on that how many diapers you are giving us, along with any questions or commits you many have. Clean Diapers should only be turned in after you have spoken to us on the phone about a vacation, a size change, or a number drop. Please do not turn in your clean diapers unless you have spoken to the office because this will always throw your number and count off.
DIAPER SIZES
Daddys Diaper Duty Service is proud to offer its customers a large range of diaper sizes to fit your growing baby. Within all sizes there will be variations in size due to the nature of the cotton diaper shrinking during the hot wash process. We are constantly adding in brand new diapers and sorting out ones that are too shrunken, or that are not up to our high standards of quality. You will sometimes see up to a 2 inch difference in the same size category. Just give us a call if you notice the diapers getting too short or too snug, or if you are noticing rapid soak through (which would indicate needing a thicker absorbency). You should also keep in mind you will need to change your diaper cover on a regular basis as your child grows. You will experience fewer leaks and a happier baby when you have the proper sizes!
DEODORIZERS
Deodorizer disks are given to you automatically every 4th week. The deodorizers we use are non-toxic and made with a food grade citrus oil for your peace of mind. For scent sensitive Mothers and Babies, just give us a call and we will make sure you do not receive them. The disc is strong enough to last for 6 weeks, but extra deodorizers are available as well.
PRE-BIRTH DELIVERY
Normally we try to get a pre-birth delivery into your home about one week prior to your due date. That is when your first payment is due. Payment is due when we drop off diapers.The normal weekly rental charges do not start until after you bring the baby home.
HOLIDAY SERVICE
Babies don't stop, and neither do we! We will send you notice of any revised delivery schedule 1 to 2 weeks prior to any major holiday so you can be sure to get your diapers out for pick up. We can happily accommodate any special arrangements you may need to make on these special days such as different pick-up/drop-off locations.
MOVING
It is very important to call us PRIOR to moving, especially if you are going to be relocating out of our service area. We will ask for a forwarding address and/or telephone number to contact you regarding any refunds or amounts due after the termination of service. If you are moving within our service area this could result in a day of service change, and for this reason we need ample time to make the changes so that your service is not interrupted.
HOW TO HANDLE YOUR DIAPERS
It is not necessary to rinse or soak any of our cotton diapers. If you have an older baby, you shake off any loose stool into your toilet, and then drop the diaper into the hamper provided with your service. Because we have taken great care and time to develop a wash formula that will clean while causing a minimum of damage to the diapers, we ask that you NEVER wash our diapers at home. Home laundering frequently results in discoloration, permanent staining, chlorine damage, etc., and you will be charged for the damages. Also, we ask that you do not use Regular Formula Desitin due to the amounts of cod liver oil and zinc oxide used. This particular formula permanently stains and damages the diapers. You can use any other kind of baby ointment, including other products in the Desitin line such as "Desitin Light" or "Desitin Creamy". A & D ointment is fine to use as well. The only ointment we ask you do not use is Regular or Original Formula Desitin.
Please note that any diapers or diaper covers damaged during your rental time, or damaged and unaccounted for when your service is discontinued will be charged to you at a rate of $4.00 each for the prefolds
ENDING SERVICE
If you cancel during a month that is prepaid we do not refund in the middle of a month. It is wise to wait until the month is up, since we will not refund your money for that month. We do not have a contract except that you pay every four week in advanced. If you want to end service make sure you contact us and let us know. After notifying us, it is your responsibility to keep track of your ending date and round up all diapers and diaper covers, put them into the diaper liners and set them outside for final pickup. At that time, the final diaper count audit is done and you will be contacted by mail regarding any charges due. Remember, there is a four dollar ($4) per diaper fine for any damaged or unreturned diapers, and it can add up fast!
GIFT ORDERS
We do not refund any gift certificates. They hold no cash value. When your gift order period ends, service will automatically continue to avoid interruptions. You will receive a bill for your upcoming period of service (we bill in advance) at least one (1) week prior to the end of your gift time so that you can give us the required amount of time to stop if you chose to do so. Responsibility for any additional weeks is your responsibility and charges will be accrued regardless of usage until you contact us with any changes. Please see the section on ENDING SERVICE for more information.
THANK YOU
Daddys Diaper Duty would like to thank you for using our service. Your patronage is very important to us, as is your input. If you have any suggestions which you feel could make our service even better, we hope that you will let us know. We want all of you to feel like you are an important part of this business, now and in the future.
Daddys Diaper Duty
Clearwater,Fl.
(727) 902-9621
